Delete your Revio account

Delete your account in the app

The fastest method is available inside every Revio-powered customer app.

• Open the app and sign in.
• Open Menu, then Account & data.
• Choose Delete my account.
• Review the warning and confirm Delete account.

Request deletion outside the app

If you cannot access the app, send a deletion request using the privacy contact below. Include the business or app name and the email address used for the account. Do not send a password, reward code, identity document, or other unnecessary sensitive information.

We may ask for limited information to verify that you control the account before acting on the request.

What deletion does

• Permanently removes the authentication account and sign-in access.
• Removes registered push-notification installations and Revio-managed Wallet registrations.
• Archives and anonymizes the loyalty member record so it is no longer tied to the member’s name, email, phone number, social profile links, QR code, or referral code.
• Ends access to points, rewards, activity, referrals, and future Wallet updates.

Information that may be retained

De-identified transaction and program records may be retained when reasonably necessary for the participating business’s accounting, fraud prevention, dispute handling, security, and legal obligations. Data may also remain temporarily in encrypted backups until those backups are overwritten under the normal backup cycle.

The participating business is responsible for its own loyalty-program records and may have separate legal retention duties. Contact that business if your request concerns information it controls outside Revio.

Timing and questions

In-app deletion begins after confirmation and cannot be undone. Requests made outside the app are completed after identity and account verification, within the period required by applicable law.